1. General Information

1.1 This Refund and Returns Policy applies to purchases made on Haakaa Baltic. By placing an order, you agree to the terms outlined below.The owner of the online store Haakaa Baltic (hereinafter referred to as “Haakaa Baltic”) is Brand Bar Ltd, registration number 42103095332, located at Rīga, Sapieru iela 3B – 14, LV-1012.

2. Right of Withdrawal

2.1 The Purchaser has the right to withdraw from the contract and return the goods within fourteen (14) days of receiving the product, provided that the following conditions are met:

• The product has not been used, and for sterile products, the safety seal on the packaging remains unbroken.
• This condition applies to products that come into direct contact with food or intimate areas, as well as products involved in processes such as breastfeeding, nasal cleaning, or manicure.
• The product packaging must be in its original condition, undamaged, and unaltered.

2.2 In the event that the product has been used, the safety seal of a sterile product has been broken, or the packaging is damaged in any way, Haakaa Baltic reserves the right to refuse the refund and will return the product to the Purchaser.

2.3 The Purchaser may exchange the product for an alternative model, size, or color, provided all the aforementioned conditions are met.

2.4 These conditions are critical due to the hygienic nature of the products, as it is essential to maintain their sterility and safety for use.

2.5 The costs of returning the goods shall be borne by Haakaa Baltic. The Purchaser must contact Haakaa Baltic within the fourteen (14) day period following receipt of the product, after which Haakaa Baltic will provide guidance on the return process, address any issues, and arrange for the return shipment.

3. Refunds

3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original payment method within 14 days.

3.2 Refunds will not be granted for:

• Opened or used products.
• Items not returned in their original condition.
• Items returned beyond the 14-day return window.

4. Payment Methods

4.1 We accept the following payment methods:

• Bank payments in Latvia: Swedbank, SEB, Citadele, Luminor
• Bank payments in Lithuania: Swedbank, SEB, Luminor, Šiaulių Bankas
• Bank payments in Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank
• Card payments: Visa, MasterCard
• Gift card: Haakaa Baltic Gift Card (if applicable)

4.2 All payment transactions are processed securely. The personal data necessary for executing payments is transferred to the authorized payment processor Maksekeskus AS. The purchase contract takes effect when the payment is received in the bank account of Haakaa Baltic.

5. Order Cancellations & Stock Availability

5.1 If we are unable to fulfill your order due to stock availability or any other reason, we will inform you as soon as possible. In such cases, the full amount paid, including shipping costs, will be refunded within 14 days from the date of notification.

5.2 For further assistance, please contact our support team at haakaabaltic@gmail.com.