Frequently Asked Questions.
Haakaa offers eco-friendly and safe products for moms and babies, made with love. We use only the best materials to ensure comfort and safety for you and your child.
All Haakaa products are made from 100% food-grade silicone and other safe materials that are free from harmful substances like BPA, PVC, and phthalates.
Yes, all our products undergo strict testing and have international safety certifications, so you can trust their quality.
Simply press the pump to your breast and allow the natural milk flow to do its work. It’s a simple and efficient way to collect milk.
Most Haakaa products can be washed by hand or in a dishwasher. For sterilisation, use boiling water or special sterilisers. But keep in mind that electric items should not be in touch with water.
Yes, the Haakaa breast pump can be used during breastfeeding to collect milk from the other breast.
Our products are designed for use from birth and are suitable for babies and children of all ages.
Choose your products, add them to the cart, select a delivery method, and pay using your preferred method. You can place an order as a guest or a registered user.
We accept payments via online banking as well as Visa and Mastercard, Apple Pay and Google Pay. Whatever works for you better!
We deliver to Latvia, Lithuania, and Estonia. If you wish to receive a delivery to a different country, please email us with your request. We will assist you by contacting the local supplier responsible for your region through our main office to ensure you can purchase Haakaa products.
Usually, delivery takes 3 to 5 business days. But it can change during holidays, for example around Christmas time delivery would take longer.
You may return a product within 14 days of receiving it, provided the following conditions are met:
– The product must be unused, and the protective seal on the packaging must be intact. This applies specifically to items that come into direct contact with food, skin, or intimate areas, or are involved in processes such as breastfeeding, nasal cleaning, or manicure.
– The product’s packaging must be in its original condition, not damaged, torn, or altered.
If it is determined that the product has been opened, used, or the packaging seal is broken, or the packaging is damaged, we reserve the right to decline the return and will send the item back to the customer.
Exchanging the product for a different model, size, or color is possible if all the above conditions are satisfied.
These conditions are essential because our products are designed for hygienic purposes, and maintaining their sterility and safety is critical.
Returns are processed at our expense. Simply contact us within 14 days of receiving your item, and we will guide you through the process, discuss the issue, and arrange the return delivery for you.
If the product is damaged or defective, we will ask for photo proof for instant inspection. After that, we will proceed according to our guidelines for product exchange or refund. Please contact us as soon as possible.
You can reach us through the contact form in the “Contact Us” section, and we will be happy to assist you.
Reviews can be left on the product page, where you can also read the opinions of other customers.
Haakaa actively supports eco-friendly initiatives and uses only safe and recyclable materials in its products.